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Q & A Q1: What is the benefit for you to apply for a Corporate Customer e-Statement? A: Applying for Corporate Customer e-Statements can not only save paper, but also avoid the situation where the physical statement is unable to be viewed while abroad. It's convenient and environmentally friendly! Q2: Are there any charges for a Corporate Customer e-Statements ? A: The Corporate customer e-Statement is a free service offered by the Bank and Corporate Customer e-Statements for the latest six months after sending any lacking documents for application are also free. Q3: Are Corporate Customer e-Statements safe and secure? A: Corporate Customer e-Statements of the Bank ensure your information security through the following ways: 1.You'll need to enter your password for authentication whenever you want to open the e-Statement attachment. 2.You may change your password online at any time. (To change the password, please see: Q7) 3.Corporate Customer e-Statements will be sent to the e-mail address registered and specified by you with the Bank. 4.Any changes in the e-mail address registered with the Bank should be made through the Bank's application form. (To change the e-mail address, please see: Q5) 5.The Corporate Customer e-Statements Website protects your information security through 128-bit SSL encryption. Q4: How to apply for Corporate Customer e-Statements ? A: You may apply for Corporate Customer e-Statements of the Bank through the following ways: 1.Applying through the Internet: Got to DBS Bank (Taiwan) Corporate Customer e-Statements Website, https://estatement.dbs.com.tw/corp, click on the "Application for Corporate Customer e-Statement" and follow the instructions to complete your application for the Corporate Customer e-Statement. With the consent of the Bank to the application, the corporate customer e-Statement will take effect on the tenth day after a successful application. If you would like the application to take effect early or terminate the effectiveness, please call DBS BusinessCare +886-2-6606-0302, an online customer service specialist will serve you. 2.Applying through phone: You may call DBS BusinessCare +886-2-6606-0302, an online customer service specialist will serve you. With the consent of the Bank to the application, the corporate customer e-Statement will take effect on the tenth day after a successful application. If you would like the application to take effect early or terminate the effectiveness, you may call DBS BusinessCare again, an online customer service specialist will serve you. 3.Applying through the application form : Please contact your Relationship Manager or go to the Bank's website for the latest version of the "DBS Corporate Customer e-Statement Application Form," fill it out and fix the company chop and its legal representative's seal registered with the MOEA (DBU)/and the authorized person's signature (OBU), and send it back to the Bank. It will take effect upon the consent of the bank to the application. Q5: How do I set or change the e-mail address for a Corporate Customer e-Statements? A: If you would like to change the e-mail address to receive e-Statements to one of your e-mail addresses which have been previously registered with the Bank, you may call DBS BusinessCare +886-2-6606-0302, an online customer service specialist will serve you. If you would like to change the e-mail address to receive e-Statements to your e-mail addresses which has not been previously registered with the Bank, please go to the Bank's website for the latest version of the "DBS Corporate Customer e-Statement Application Form," fill it out and affix the company chop and its legal representative's seal registered with the MOEA (DBU)/and the authorized person's signature (OBU), and send it back to the Bank. It will take effect upon the consent of the bank to the application. Otherwise you may call DBS BusinessCare +886-2-6606-0302, an online customer service specialist will serve you. Q6: After applying for a Corporate Customer e-Statements, will we continue to receive physical statements? A: If you have originally received the physical statements from the Bank every month, upon your successful application, from its effective date, both e-Statement and physical statement will be sent for two periods. That is, you will receive the e-Statement and physical statement at the same time. After that, you will only receive the Corporate Customer e-Statements. Example One : Effective July 31, the first month of Corporate Customer e-Statements delivery is August, and the last month of paper statement delivery is September. Example Two : Effective August 1, the first month of Corporate Customer e-Statements delivery is September and the last month of paper statement delivery is October. Q7: What can I do if I forgot the password to open the Corporate Customer e-Statement? A: If you have forgotten the password to open the Corporate Customer e-Statement, you may reset the password according to the following steps: Obtain the default password→ Change the password→ Apply for reissuing the e-Statement Step 1 : Please call DBS BusinessCare +886-2-6606-0302, an online customer service specialist will serve you and obtain the default password. Step 2 : After obtaining the "default password," please go to the DBS Bank (Taiwan) Corporate Customer e-Statement Website, https://estatement.dbs.com.tw/corp, click on "Change Password" to continue the process. Step 3 : After completing the password change, please call DBS BusinessCare again +886-2-6606-0302 to apply for re-issuing the corporate customer e-Statement. If you would like to change the password, all you have to do to is go to the DBS Bank (Taiwan) Corporate Customer e-Statement Website, https://estatement.dbs.com.tw/corp, click on "Change Password" to continue the process. Q8: If I lose the Corporate Customer e-Statement, may I apply for re-sending it? A: Yes. Please call DBS BusinessCare +886-2-6606-0302, an online customer service specialist will serve you. Q9: What should I do if I am not receiving the e-Statements after application for the Corporate Customer e-Statement ? A: 1. Please check whether your e-mail account has exceeded its storage limits, which results in not receiving new e-mail. 2. Please lookup your "Spam Folder" to make sure if it has been placed therein. 3. Please ensure that your e-mail address on record is correct. You may call DBS BusinessCare +886-2-6606-0302, an online customer service specialist will serve you. Q10: After an application for the Corporate Customer e-Statement, can I cancel it and get back to the physical statement delivery? A: Yes, you can. Please call DBS BusinessCare +886-2-6606-0302, an online customer service specialist will serve you. Q11: After canceling the Corporate Customer e-Statement delivery, when will I get back to receiving the physical statement? A: After canceling the Corporate Customer e-Statement delivery, the Bank will stop sending Corporate Customer e-Statements from the next month and send physical statements instead. For example: Canceling on November 1, in November, the e-Statement will still be delivered, and beginning from December, the Bank will stop sending Corporate Customer e-Statements and send paper statements instead. Q12: Upon receipt of the corporate customer e-Statement, what should I do if I have questions about the contents of the statement? A: For any questions about the contents of the statement, please call DBS BusinessCare as soon as possible +886-2-6606-0302, an online customer service specialist will serve you.

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